Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with us! Every order is carefully prepared and packaged from our studio in British Columbia, Canada. We take pride in creating small-batch, handcrafted products and ensuring they arrive safely at your door.

Processing Times

  • Orders are typically processed within 2–5 business days.

  • During holidays, product launches, promotions, or peak shopping seasons, processing times may be slightly longer.

  • Orders are processed Monday through Friday, excluding statutory holidays.

If an item is temporarily out of stock, we will contact you with an estimated shipping date.

Shipping Carrier

We proudly ship using Canada Post for all Canadian destinations.

Available shipping options may include:

  • Expedited Parcel

  • Xpresspost

  • Priority (when selected)

  • Regular Parcel (where available)

Shipping options and estimated delivery times are displayed during checkout.

Shipping Rates

Shipping rates are calculated based on:

  • Destination

  • Package weight and dimensions

  • Shipping service selected

Rates are calculated automatically at checkout using Canada Post's current shipping rates.

Free Shipping

We may offer free shipping promotions from time to time. Promotional offers apply only during the advertised period and cannot be applied retroactively.

Estimated Delivery Times

After your order has been shipped:

  • British Columbia: 1–4 business days

  • Western Canada: 2–6 business days

  • Ontario & Quebec: 4–8 business days

  • Atlantic Canada: 5–10 business days

  • Northern Canada & Remote Areas: Delivery times may be longer.

These are estimates provided by Canada Post and are not guaranteed.

Tracking

Once your order ships, you will receive a confirmation email containing your Canada Post tracking number.

Please allow up to 24 hours for tracking information to become active.

Shipping Delays

Once a package has been accepted by Canada Post, delivery times are outside of our control.

We are not responsible for delays caused by:

  • Severe weather

  • Natural disasters

  • Labour disruptions

  • Customs inspections

  • Incorrect shipping addresses

  • Carrier delays

We appreciate your patience should unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Refused delivery

  • Failure to pick up from the post office

The customer is responsible for any additional shipping charges required to resend the package.

Lost or Damaged Packages

If your package arrives damaged:

  • Please contact us within 48 hours of delivery.

  • Include photographs of:

    • The shipping box

    • Packaging materials

    • Damaged products

If your tracking indicates your package has been delivered but you have not received it:

  • Check with household members and neighbours.

  • Contact your local Canada Post office.

  • If necessary, contact us and we will assist in opening a service ticket with Canada Post.

Temperature-Sensitive Products

Some products (such as body butters, balms, or other natural formulations) may soften or melt during periods of extreme heat.

This does not affect product quality.

If melting occurs:

  • Place the product in a cool location or refrigerator until it returns to its normal consistency.

Natural variations in appearance are normal and are not considered defects.

Winter Shipping

During extremely cold weather, some products may temporarily harden or develop condensation after delivery.

Allow products to return to room temperature before opening or using.

International Shipping

International shipping may be available to select destinations.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Any additional charges imposed by their country

We cannot guarantee delivery times for international shipments due to customs processing.

Returns Due to Shipping

Shipping charges are non-refundable except where required by applicable law or if an error was made on our part.

Local Pickup

If local pickup is available, customers will receive an email when their order is ready.

Orders must be collected within the specified pickup period.

Questions

If you have any questions regarding your shipment or delivery, please contact us.

We are always happy to help and appreciate your support of our small Canadian business.